EZA Care: the proactive post-construction service that looks after your house after handover

Updated on 07/06/2026 by EZA Engenharia

Handing over the keys is not the end of the relationship between EZA and the client. That is where EZA Care comes in, our post-construction sector, which follows up on the house after the family is already living in it. And it does not work only in reactive mode, waiting for the phone to ring with a problem. EZA Care is proactive: it offers preventive maintenance, contracted separately, and delivers a digital tool for the client to organize all of it. In this text we explain how this post-construction service works and why a new house also needs care.

What EZA Care is, EZA's post-construction service

EZA Care is EZA Engenharia's after-project department. It's the team that keeps an eye on the home after the family has moved in, that responds when something needs adjusting and, above all, reaches out to the client before the problem appears. After more than 35 years building in Criciúma and the region, we've learned something simple: a well-built project is half the story. The other half is how the home is cared for in the following years.

After-sales service, in most of the market, works in reactive mode. The client calls, reports a problem, the construction company schedules it and resolves it. EZA Care provides that service too, of course. The difference is that it doesn't sit around waiting for the phone to ring: it offers preventive maintenance and looks after the house on a scheduled basis, like a plan of inspections.

A new house also needs maintenance

There is a common idea that a newly delivered house requires no upkeep at all for many years. That is not quite how it works. Every material has a service life and calls for periodic care, even with the best execution in the world. The bathroom grout, the shower silicone, the sealing of the window frames, all of it ages with use and with the climate.

In southern Santa Catarina, with rain, humidity and temperature swings, this natural wear appears early. A gutter that accumulates leaves, for example, can overflow in a heavy rain and soak the ceiling. None of this is a construction defect. It is the normal life of a house, and it is exactly the kind of thing that preventive maintenance resolves before it becomes a headache.

• Grouting and sealing of wet areas
• Silicone and rubber seals on window frames and shower enclosures
• Cleaning of gutters and drains
• Review of points prone to water infiltration

Preventive costs less than corrective

The logic is the same as a car service. Changing the oil at the right mileage costs little compared to overhauling the engine. In a house, the math is similar: redoing the grout in a wet area is a quick job. Letting water seep through it for months can mean seepage into the wall, stained paint and a much bigger repair down the road.

That is why EZA Care offers preventive maintenance, contracted separately, for those who want to keep the house up to date without having to remember anything. The client decides whether to hire it, and our team, which knows the project from the inside, takes care of the rest. Whoever executed the structure, the waterproofing and the finishing knows exactly where to look.

This way of working begins right on the job site. Before delivering, we carry out watertightness test in the waterproofed areas: seal everything up, wait and monitor, because it really does take time, but it guarantees the waterproofing is truly working. At EZA, prevention is not a one-off service. It's culture.

Easy Alert: maintenance organized in one place

As part of the post-construction phase, EZA delivers Easy Alert to the client, a digital building maintenance platform. It holds the management of the home's maintenance and the tracking of service requests, all in one place, instead of relying on a notebook, spreadsheet or memory.

In practice, this changes the resident's relationship with their own home. What needs to be done, what has already been done and what was requested is all recorded. Whenever a need arises, the path to reach post-construction service is clear. No missed phone calls, no forgotten messages.

The relationship does not end at the handover of the keys

There is a ritual in EZA's handovers that sums up this philosophy well: before the finishing stage, clients leave messages written on the walls of the house. Those words stay there, inside the construction, forever. A relationship that starts like this makes no sense ending with the signing of a handover document.

That is what EZA Care exists for. The house we delivered still has someone to turn to, months or years after moving in, and our 4.9 rating on Google owes a great deal to this ongoing support. Anyone who wants to understand the path a project takes to reach this stage well can check the stages of building a high-end house.

A high-end home is an asset, and in the end that is what EZA Care delivers: the peace of mind of knowing that the construction company that built your home is still around after you move in. If you are still planning to build, it is worth weighing the post-construction support when choose a construction company in Criciúma. And if you'd like to get to know EZA Care up close, reach out to us on WhatsApp (48) 99191-2018, send an email to [email protected] or visit the site eza.com.br. A conversation costs nothing, and your home will thank you.